Order 24/7 on our secure site.
All orders are transmitted via SSL, which encrypts the data sent to our site.
You can be sure that our site is safe and sure as the browser will display the URL address starting with 'https' and SSL Secure Shopping tick of approval on the bottom left during your checkout.
When placing an order online, you can choose from the following secure payments options:
Over the phone
All Credit Card payments are processed using PayPal's secure gateway.
We also accept payments over the phone. If you choose this offline option, you will receive an email after you place your order with payment instructions. Orders that are paid over the phone will not be shipped out until the funds are received.
SHIPPING & DELIVERY
We want to get your purchases to you as fast as possible. You order will be processed within 24 hours of payment when purchased on a business day and on the next business day if purchased on a non-business day.
HOW MUCH DOES DELIVERY COST
Regular Mail using Australia Post - Flat Rate of $9.95
HOW CAN I TRACK MY ORDER
All Australia Post parcels have a tracking number that will be emailed to you once your purchase is shipped out.
This refund policy does not apply to goods which have been used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the consumer. We recommend that you return the product via registered post and that you pre-pay all postage. You assume any risk of damage.
If for any reason you are not completely satisfied with your purchase we will give you a 2 day money-back guarantee from the time you receive the goods if they are unopened.
Please email us within that timeframe if you are not satisfied with your purchase so that we can resolve any problems If theft or damage occurs to the goods during transit, we advise that you take out shipment registration of insurance with your postal carrier. Wenatex The Sleep System will not be responsible for parcels lost/stolen or damaged in transit if you choose not to insure.